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Terms and Conditions

  1. Supplier identification "The Fresh Laundry Company” is a site operated by DASH DASH LTD – a company registered in the United Kingdom with Companies House).

We are registered in England under company number 10756624 and with our registered office and
main trading address at: (Unit 3 – Aire St Studios – Leeds).

1.1 Nature of Business 

The Fresh Laundry Company does not undertake washing, drying, ironing or dry cleaning - but uses third parties to undertake these same named services. We will never share your payment information with these same parties.

The Fresh Laundry Company is facilitation service. We always endeavour to make sure your items are returned on time and in good condition. We do this by being extremely selective with our laundry partners. However, as we undertake none of the work ourselves, we will accept no liability for any damage, shrinkage or discolouring. In the event of any of any damage, loss, shrinkage or discolouration, The Fresh Laundry Company will negotiate compensation on the customer's behalf from the supplier in question. In using The Fresh Laundry Company, you agree that all compensation will be capped at no more than £99 per order at the discretion of The Fresh Laundry Company.

1.2 Data

In order to facilitate the collection and delivery of your items - we will share your surname and address with our third parties. These will be shared using our Fresh Laundry Company CMS and in certain circumstances via company email accounts. All data will be expunged from these same third parties after use - and from The Fresh Laundry Company's database upon request. (You may contact us at 

1.3  Terms of site Use

The Fresh Laundry Company may allow customers to review on-site items. We will not tolerate racism, sexism, homophobia, transphobia or any form of personal harassment, intimidation or bullying. We reserve the right to ban users of The Fresh Laundry Company  without stating a reason.

1.4 Privacy Policy

  1. Privacy Policy & Cookies

The Fresh Laundry Company uses cookies for analytical and advertising purposes. By using this website – you agree that DASH DASH may use your cookies for the aforementioned reason.

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Email newsletter

  • If you sign up to our newsletter we may use your email address to send you information about products or services.
    • You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Cookies & monitoring

Monitoring is important for your consumers to understand what information you are collecting from visits. It is important that you stress the reasons why you are monitoring this traffic. Remember to mention any 3rd party services you are using that may collect cookies also, such as Google Analytics.
A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.
• Strictly necessary cookies – These are cookies that are essential to the operation of our website.
• Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
• Functionality cookies – These cookies are used to recognise you when you return to our website.
• Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer.
    • The referring website from which you have got to our website from.
    The reasons for this are:
    • To make ongoing improvements to our website based on this data.
    • To see our most popular sources of business.

Disclosure of personal data
We may disclose your personal data:

  • To other companies within our group.
    • If we sell our business.
    • To agents and service providers.
    • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

We abide by the United Kingdom’s Data Protection Act.

  1. Right to cancel

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.
You will not have any right to cancel a purchase for the supply of any of the following goods:
• for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
• for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
• for the supply of audio or video recordings or computer software if they are unsealed by you.
• for the supply of newspapers, periodicals or magazines.
• for gaming, betting or lottery services.

  1. Notices

All notices you send us must be sent to the contact details on this site (link). We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address of the addressees.

  1. Conclusion

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.