Need help? Call us on 0113 345 7600

Help

Care for your items

  • We care for your items as though they were our own.
  • We follow all manufacturer's guidelines - and allow you the opportunity to let our team know ahead of any services performed of any special requirements.
  • If upon returning your items you discover any problems - please don't hesitate to contact us via service@freshlaundrycompany.com. Please make sure to include your order number.

How do I know what my items weigh?

  • Don't worry! The weight for washing is just a guide - we're not strict
  • Still want to be sure? Pop them on a bathroom scales!
  • If you don't have bathroom scales -- see our handy guide below: 

 

6kg about equivalent to one standard washing basket filled to the brim. 

12kg equates to about two washing baskets filled.

Next Day Services

  • Next day services will be collected on the same day if ordered before 18:00. After 18:00, orders will be collected within 24 hours of your order. 

What payment options do you accept?

  • All major credit and debit cards
  • Cash upon collection
  • Credit/debit card payment upon collection

Discount Code Exclusions

  • On-site promotions (site-wide) may exclude certain items. We endeavour to make our promotions as clear as possible.

Where is my order?

  • We always endeavour to pick up and drop off your items as promised. Naturally, there will be times where this isn't possible - due to traffic, human error or act of god. However, our staff are available 8am - 9pm to answer any questions. Drop us an email via service@freshlaundrycompany.com or call us on 0113 345 7600.